OFFICE OF INFORMATION TECHNOLOGY AND RESOURCES (OITR)

 

Presentation:

 

This class will emphasize connection to Adelphi’s technology services via cCampus.  Please make sure that students can long in to e-Campus before they come to this class.  If they cannot, have them call 516-877-3340 for assistance or have them go to the customer service desk on the second floor of  Swirbul Library.

 

In this class they will use some of the important resources available via eCampus (CLASS,  Blackboard, My Registration, E-mail, Degree Audit, Library and others) and they will learn how to get assistance and more information about Information Technology at Adelphi.

 

The attached material is a valuable reference to the resources available.

 

 

eCampus Portal........................................................................................ D-3

·       Logging on to eCampus................................................................... D-3

·       Community Tab............................................................................... D-5

·       Academic Tab................................................................................. D-5

C.L.A.S.S................................................................................. D-5

Blackboard............................................................................... D-6

DegreeWorks Degree Audit System............................................ D-7

Course Search.......................................................................... D-7

·       Email Tab....................................................................................... D-7

·       Library Tab ..................................................................................... D-9

·       Directories Tab................................................................................ D-9

 

Customer Services......................................................................................... D-10

·       Contacting Customer Services......................................................... D-10

·       Peer-to-Peer Training...................................................................... D-10

·       Training Manuals………………………………………………………….. D-10

 

Computer Support and Access                  D-11

·       Software Downloads........................................................................ D-11

·       Hardware Support........................................................................... D-11

·       General Access Computer Labs………………………………………… D-11

·       Department Computer Labs …………………………………………….. D-11

·       Wireless Access Areas................................................................... D-12

·       Purchasing a Computer................................................................... D-12

 

Residence Halls Computer Use      D-13

·       Residential Networking Registration ................................................. D-13

·     Resident Computing Assistants....................................................... D-13  

 

Telephone Services           D-14

·       Residence Halls............................................................................. D-14

·       Voicemail....................................................................................... D-14

 

Creating a Personal Web Page     D-15

 

Policies and Procedures    D-16

·       Acceptable Use Policy.................................................................... D-16

·       Message Board.............................................................................. D-16

eCAMPUS PORTAL

 

The Adelphi eCampus portal gives you easy access to applications and services in one safe, secure location. Once you log on to eCampus, you can read your email, post to the message boards, access C.L.A.S.S. and Blackboard, and check the calendar for the latest events.  

 

Logging on to eCampus

Customer Services will give you a temporary password for your initial log-in.

 

Go to http://ecampus.adelphi.edu/fyi/.  Follow the links to look up your user name and to create (reset) your password. The standard user name is your firstnamelastname@ (lower case, with no spaces as in johndoe).

 

The first time you sign on to eCampus, you will have to enter your user name and password to access some of the applications. However, after you complete the initial sign-on process, eCampus only requires a single sign-on to access all the features.

 

 


eCampus is organized by tabs:

·       Community

·       Academic

·       Services

·       Email

·       Library

·       Directories

 

 

 

 

 

 

Note for AOL users:

 

You cannot log on to any of the Adephi online services using AOL. If AOL is your only Internet Service Provider (ISP), please follow these steps:

 

·       Connect through AOL

·       Minimize the AOL window

(click the minimize button, located on the top-right side of the window)

·       Double click on either Internet Explorer or Netscape to open a browser window

·       On the address bar, type in the URL: http://ecampus.adelphi.edu/

·       Log on to eCampus

 

 

 

Community Tab

·       Campus Announcements

·       Event Calendar

·       Headlines from The New York Times

·       Message Boards

·       Shuttle Schedule from the Department of Public Safety

·       Useful links to AU Web Radio, Google, the Long Island Railroad, and Mapquest

·       eCards from Adelphi

 

Use your Adelphi password to log on to the message boards.

 

 

Academic Tab

 

C.L.A.S.S.

 

C.L.A.S.S. (Course Listing, Advising, and Student Services) lets you register, and view your personal, academic, and financial information. As an authorized user, you can check your course registration, find classroom locations, or change information in your personal database.

 

C.L.A.S.S. is only available to authorized users and requires a log-in ID and PIN (Personal Identification Number). There are two acceptable log-in IDs: your social security number (nine digits, without hyphens or spaces) or your Adelphi University ID (seven digits). First-time users must create a PIN.

 

Click Acreate a PIN@ on the C.L.A.S.S. main page. Fill in the information in the format as indicated. Your PIN must consist of NUMBERS ONLY.  We recommend changing your PIN frequently for security reasons.

 

If you have forgotten your PIN, select Alost PIN@ on the C.L.A.S.S. main page. Your PIN will be mailed to your Adelphi email address.

 

The following capabilities are provided:

 

! My PIN Change your Personal Identification Number

! My Adviser View adviser's name and contact information, or send an email

! My Registration Register and submit drops and adds

! My Registration Holds  View all blocks that affect future

! My Course View class schedule for a specific semester

  Confirmation

! My Financial AidView detailed financial assistance by semester

! My Billing View account balance and detailed transaction

history by semester

! Make a PaymentMake a secure payment with Visa or MasterCard

! Request a RefundRequest a refund if you have a credit balance

! My GradesView class grades for a specific semester

! My Transcript View a detailed transcript of classes, grades,

and grade-point information

! My Meal Plan Balance  View information about your meal plan

! Course/Dept Directory  View course offerings and seats available

! Faculty DirectoryView directory information for selected faculty

 

 

You can also access C.L.A.S.S. by going to http://class.adelphi.edu/. 

AOL users will need to use Netscape or Internet Explorer.

 

For help in using C.L.A.S.S. refer to the manual on the OITR Web site: http://infotech.adelphi.edu/resources/manuals.php.  

 

 

Blackboard Tab

The Blackboard system is a comprehensive e-learning software platform that links faculty and students with a Web interface that gives exclusive access to material for their courses.

 

 

To access Blackboard in eCampus:

 

·       Type in your log-in name (firstnamelastname) and your password. Enter your first name and last name, all in lower case with no spaces. You must use the temporary password originally assigned to you in order to access Blackboard. You can then create a new password. Please note that changing your Adelphi email password will not change your Blackboard password.

·       Click on log-in to get to the AMy Adelphi@ page. You will see a list of your courses that are taught by professors using Blackboard.

 

·       Click on the course to find the syllabus, course materials, and assignments from your professor.

 

·       Remember to log out after you complete your session.

 

If you do not know your password, or are experiencing problems logging in or using Blackboard, contact Customer Services at 516.877.3340 or customerservices@adelphi.edu.

 

You can also access Blackboard at http://my.adelphi.edu/ using either Netscape or Internet Explorer.

 

You can review the Blackboard manual on the OITR Web site: http://infotech.adelphi.edu/resources/manuals.php.

 

 

DegreeWorks Degree Audit System

Use DegreeWorks to find out the degree requirements for each major. You can also run Awhat if@scenarios to find out what courses you will need if you want to change majors.  Please note that  DegreeWorks can only be accessed using Internet Explorer.

 

Course Search

You can use this to look up Adelphi course offerings for the current, previous, and following semester.  Set your specific search criteria to find courses by semester, level, school, department, day of the week, and campus.

 

Email Tab

Adelphi utilizes the GroupWise system. You can access your Adelphi email through eCampus.

 

 

 

 

 

To access your email, you must enter your user name and password. User name must be entered in lower case, with no spaces. For example, AJane Doe@ would be entered as Ajanedoe.@

 

If you do not have your password, you can obtain it from Customer Services at the Information Commons on the second floor of Swirbul Library. You will need to show your Adelphi Photo ID card.

 

To have your Adelphi email forwarded to another email address:

 

·       Click the AOptions@ icon and then ARules@

·       Go to AType@ and then select the pull-down menu and select the AForward@ option

·       Click on the ACreate@ button

·       The ACreate Rule-Forward@ screen will appear

·       Type in a name for your ARule@ 

·       In the ATo@ area, insert the email address to which you want your emails forwarded

·       Select ASave@ at the bottom of the screen

·       The AForward Rule@ is created

·       Click AClose@ to exit the AOptions@ area and return to your Adelphi email.

 

You can also access your Adelphi email at http://aumail.adelphi.edu/.

 

If you do not know your password, or are experiencing problems logging in, contact Customer Services at 516.877.3340 or customerservices@adelphi.edu.

 

 

Library Tab

From eCampus you can click on the Library tab to access Alicat, electronic journals, and online databases. You will receive instructions about using the online library resources in the library section of the FOrE course. 

 

 

Directories Tab

Adelphi Directory

The Adelphi Personnel & Department Directory lets you search for faculty, administration, and staff by name, extension, or department.

 

Local Establishments

Local Establishments provides information on restaurants, shopping, banks, and entertainment in the surrounding area.

 

Faculty Profiles

Faculty Profiles provides information on full-time faculty, including their areas of research, course listings, publications, and awards. Find their contact information here.

 

CUSTOMER SERVICES

 

Customer Services offers ongoing support and training. It is located in the Information Commons on the second floor of Swirbul Library.

 

 

Contacting Customer Services

You can contact Customer Services by:

 

Telephone:  516.877.3340

 

Fall Semester Office Hours:        Monday B Thursday              8:00 a.m. B midnight

Friday                                 8:00 a.m. B 6:00 p.m.

Saturday                             8:00 a.m. B 6:00 p.m.

Sunday                               noon B midnight

 

 

Email: customerservices@adelphi.edu

 

Customer Services uses a work tracking system. If you need assistance in accessing a program or setting up a password, you would enter a ticket describing the problem. Your query would then be assigned a unique number so that you can go back to check the status. To report a problem, go to http://support.adelphi.edu/ and click on the ASubmit Request@ icon.

 

For more information about OITR services, go to the OITR Web site at http://infotech.adelphi.edu/services/students/.

 

 

Peer-to-Peer Training

These training sessions are led by students who will teach you the basics of software applications and help answer your questions about designing your own Web site. Subjects include:

 

·       Basic instruction on Microsoft Word, Excel, PowerPoint, and Access

·       File management

·       What is File Transfer Protocol (FTP)?

·       Web site design

·       Making PDFs

For more information and to see the schedule of training classes, go to

http://infotech.adelphi.edu/services/students/peer.php.

 

 

Training Manuals

The OITR has also created training manuals on the following:

 

·       Adelphi email

·       Internet

·       University resources

·       Word processing and other software applications

 

To download the training manuals, go to http://infotech.adelphi.edu/resources/manuals.php.

 

COMPUTER SUPPORT AND ACCESS

 

OITR is responsible for the equipment in the computer labs, multimedia rooms, and hybrid rooms. For your convenience, it has created wireless network access locations around campus (See page D-9).

 

 

Software Downloads

Some of the most popular software is available as a free download.  These applications can be downloaded from http://infotech.adelphi.edu/resources/downloads.php.

 

 

Hardware Support

OITR does not repair your personal computers. However, the staff can recommend local repair shops.

 

 

Computer Labs    http://infotech.adelphi.edu/resources/labs/.

 

General Access Computer Labs

·       Information Commons in Swirbul Library

·       Gallagher Lab

·       Underground Cafι

·       Hagedorn 110

·       Science 227

·       Swirbul 100

 

Department Computer Labs

·       Art and Art History Lab

·       Commuter Lounge Lab

·       Disability Support Lab

·       Honors Lab

·       Language Lab

·       Learning Center Lab

·       Biology Department

·       Science Room 12

·       Science 25

·       Science 30

·       Science 124

·       Science 133

·       Science 157

·       Science 338

·       Social Work Lab

·       Student Activities Earle Lab

·       Student Activities Lab

·       Swirbul 201 (Hay Lab)

 

 

Wireless Access

 

To facilitate network access, OITR has created both indoor and outdoor wireless access areas on campus. Your laptop must be equipped with a Wi-Fi card (802.11b or g) and capable of 128-bit WEP encryption. Please call or visit Customer Services for the network key and directions on configuration.

 

For more information on connecting to the wireless network, go to http://infotech.adelphi.edu/resources/wireless.php.

 

 

Indoor/Outdoor Access Areas

 

Outdoor Access Areas

For a map of  wireless access areas, go to  

http://infotech.adelphi.edu/resources/wireless.php.

 

We are expanding our wireless access areas.  Please check our Web site for these new additions.

 

 

Purchasing a Computer

If you are interested in purchasing a computer, OITR will help you determine the hardware and the software that best meet your needs. Some vendors (Dell and Apple) offer educational discounts. For more information, contact Customer Services at 516.877.3340 or customerservices@adelphi.edu.


RESIDENCE HALLS COMPUTER USE

 

If you are living on campus, OITR will help you configure your computer so you can access the network and all Adelphi online services. Resident Computing Assistants are also available to provide technical support.

 

Residential Networking Registration

Adelphi=s Residential Networking Registration (RNR) is required to ensure that you have the latest software patches installed on your computer. RNR software is a network-based program that remotely scans your computer. After your computer is verified to be virus-free and all OS patches are up-to-date, you will be able to access the Adelphi network. The University offers a free, licensed copy of Symantec=s Norton AntiVirus.

 

You must follow this procedure prior to signing on to any other Internet-based program such as AIM, AOL, Yahoo Instant Messenger, MSN Messenger, etc.

 

To register:

 

·       Open a browser window in Internet Explorer, Netscape, or Safari

·       You will automatically be directed to the Adelphi Residential Networking Page

·       Enter your log-in (yourfirstandlastname) and password (the same as for eCampus)

·       Read the Adelphi Acceptable Use Policy and click AI accept@

·       After the successful log-in, you will need to reboot your computer.

 

 

Resident Computing Assistants

Resident Computing Assistants are students who work for OITR and have received technical training. They live in the residence halls and will help you resolve any technical problems that you might experience. They can also assist you with computer training.

 

To get the names of the Resident Computing Assistants, contact Customer Services at 516.877.3340 or customerservices@adelphi.edu.

 

 

Rhapsody Music Service

Adelphi University provides residential students free access to Rhapsody, the premier digital music service from RealNetworks, to give you unlimited on-demand access to one of the largest collections of digital music anywhere. You can listen to over 750,000 full-length songs, 60,000 albums, and 80 commercial-free radio stations anytime you want them. You can also program your own commercial-free stations featuring all of your favorite artists, create, save, and share custom playlists, burn CDs of your favorite picks, and access in-depth information on artists and their music. 

 

Non-residential students may subscribe to this service for a nominal fee of $2.00 a month.

 

Learn more at http://students.adelphi.edu/rhapsody/.

 

 

 

TELEPHONE SERVICES

 

Residence Halls

Every room has a phone jack and is assigned one telephone number. You and your roommates share the same number, but you each have your own 4-digit voicemail box. You are required to bring your own phone at the beginning of the year.

 

Service Coverage

 

·       To call another student in the residence halls, dial the student=s 4-digit mailbox number.

·       For on-campus calls, dial the 4-digit extension of the party you are trying to reach.

·       For off-campus local calls (516), dial 9, then the 7-digit number you want to reach.

·       For regional calls, dial 9 first, then 1, then the area code and 7-digit phone number you want to reach.

·       You can dial local and regional calls at no charge. This includes area codes 718, 212, 516, 631, 914, and 917. Telephone activation and voicemail messaging are also provided free of charge.

You are free to choose your long distance provider. Long distance calling cards can be purchased at the bookstore on campus.

 

Voicemail

The voicemail system is often used to broadcast important messages about campus news and events to all Adelphi students, faculty, and administration. Voicemail boxes are assigned to residential students only. Your mailbox and temporary passcode are assigned by the Office of Residential Life and Housing.

 

To access your voicemail from:

 

·       your own on-campus phone, dial * # #. You will be prompted to enter your mailbox number. The tutorial will start and prompt you for a passcode. Your temporary passcode is your mailbox number. After entering it, you will be prompted to change your passcode. Then complete the tutorial.

·       any other campus phone, dial 3656. When you hear the welcome message, hit the # key followed by your mailbox number and passcode.

·       off campus, dial 516.877.4999. You will hear the message AWelcome to Adelphi University.@ Press the # key followed by your mailbox number and passcode.

 

OITR has created a user guide which you can download at http://infotech.adelphi.edu/services/students/phonesys.php#st-vmail.

 

 

 

Creating A Personal Web Page

 

Adelphi offers space on Panther to host your personal Web page. However, you must complete a form before you can access Panther. This form is available from Customer Services in the Information Commons on the second floor of Swirbul Library.

 

Use the following information to upload files to Panther:

 

FTP server: panther.adelphi.edu

 

Path to upload files: /users/std2/username/public_html

 

Log-in: jdoe

 

Password: *****

 

Your Web page=s address will be http://home.adelphi.edu/~username/. This will show you the file Aindex.html@ B make sure that your main page has this filename.

 

Policies and Procedures

 

Adelphi computer equipment and software may not be used for non-academic purposes. Transferring or downloading certain software, music, and/or videos may not be legal. Furthermore, downloading these programs reduces bandwidth and limits access to the network.

 

 

Acceptable Use Policy

All users must read and agree to the terms of the Acceptable Use Policy which can be downloaded at http://infotech.adelphi.edu/policies/.

 

 

Message Board Policy

The Office of Information Technology Resources (OITR) maintains the message board and has established policies governing message board usage by members of the Adelphi University community.

This policy is subject to change at any time. Please check back regularly for the policy currently in effect.

The message board is for the enjoyment of members of the Adelphi University community. We encourage an open and honest exchange of ideas and expect all users of the message board to respect the rights of others. Messages posted on the message boards are monitored. Any messages considered offensive or in violation of Adelphi University policies will be removed. Since this is a manual process, offensive messages may not be removed immediately, but will be deleted as soon as possible.

Messages posted on the message board are the views of the author of the message only and do not necessarily reflect the opinions and policies of Adelphi University.

Users of the message board should employ common sense when posting messages. Users of the message board agree not to post anything false and defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person's privacy, or otherwise in violation of law. Users further agree to be solely responsible for and hold Adelphi University unaccountable in the event of any claim based on their message.

Messages that are posted for advertising purposes to promote the buying, selling or trading of any commercial product, service or item are not allowed. Posts containing personal advertisements, such as want ads and personal items or notification of events, are allowed.

While it is impractical to list every possible violation of Adelphi University policies, the policy stated above serves as a guideline for message board usage. The OITR reserves the right to suspend message board privileges of anyone found violating the above policies.

For questions regarding the use of the message board, please contact customerservices@adelphi.edu.